At sirevalontra, we understand that your privacy is important. This privacy policy explains how we collect, use, store, and protect your personal information when you use our business activity analysis platform and related services. We're committed to being transparent about our data practices and ensuring your information remains secure.

Information We Collect

When you use sirevalontra's platform, we collect several types of information to provide you with our business analysis services. This includes personal details you provide directly, such as your name, email address, company information, and contact details when you register for an account or request our services.

We also automatically collect technical information about your device and how you interact with our platform. This includes your IP address, browser type, operating system, pages visited, time spent on our site, and the referring website that brought you to us. This data helps us improve our services and understand user preferences.

How We Use Your Information

Your information serves several important purposes in delivering our business analysis services. We use your personal details to create and maintain your account, process your requests, and provide customer support when needed. The financial data you share is analysed to generate insights and reports specific to your business needs.

We also use collected information to improve our platform's functionality, develop new features, and personalise your experience. Communication data helps us respond to your inquiries effectively, while usage analytics guide our product development decisions. We may also use your contact information to send important updates about our services or changes to our terms.

Data Sharing and Third Parties

sirevalontra takes a careful approach to sharing your information. We don't sell or rent your personal data to third parties for marketing purposes. However, we do work with trusted service providers who help us operate our platform effectively. These include cloud hosting providers, payment processors, and customer support tools.

All third-party partners are required to maintain strict confidentiality agreements and can only use your information for the specific services they provide to us. We also share information when legally required by Australian law enforcement agencies or regulatory bodies, or when necessary to protect our legal rights and the safety of our users.

Your Rights and Control

Under Australian privacy laws, you have several important rights regarding your personal information. You can request access to all data we hold about you, ask for corrections to inaccurate information, or request deletion of your account and associated data. You also have the right to restrict how we process your information or object to certain uses.

To exercise these rights, simply contact our privacy team using the details provided below. We'll respond to your request within 30 days and provide clear information about any actions we've taken. You can also update most of your personal information directly through your sirevalontra account settings at any time.

Data Security and Protection

Protecting your information is a top priority at sirevalontra. We use industry-standard security measures including encryption, secure servers, and regular security audits to safeguard your data. All sensitive information is encrypted both in transit and at rest, and we maintain strict access controls to ensure only authorised personnel can view your data.

Our security protocols include regular vulnerability assessments, employee privacy training, and incident response procedures. While we implement comprehensive protection measures, we also recommend that you use strong passwords and keep your login credentials secure to help protect your account.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information and business data are typically kept for the duration of your active subscription plus three years for legal and tax purposes. Usage data and analytics are retained for two years to help improve our services.

When you close your account or request data deletion, we'll remove your personal information from our active systems within 90 days. Some information may be retained longer in backup systems or as required by Australian business records requirements, but this data won't be used for operational purposes.

International Data Transfers

While sirevalontra operates primarily within Australia, some of our trusted service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards. All international transfers comply with applicable privacy laws and include contractual protections.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and post the updated policy on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

This privacy policy is effective as of March 2025 and governs all sirevalontra platform services.